TERMS AND CONDITIONS
This website is owned and operated by Ornate Culture. The term 'Ornate Culture’ or 'us' or 'we' refers to the owner of the website whose registered office is ORNATE CULTURE, D-156, Gamma-1, Greater Noida, G.B. Nagar, Uttar Pradesh, India. Our GST number is 09ABBPY1770F1ZH. The term 'you' refers to the user or viewer of our website. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors Home décor products. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.
WHO CAN USE OUR WEBSITE; WHAT ARE THE REQUIREMENTS TO CREATE AN ACCOUNT?
In order to use our website and/or receive our services, you must be at least 18 years of age or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.
When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.
OWNERSHIP OF INTELLECTUAL PROPERTY, COPYRIGHTS AND LOGOS
The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of ORNATE CULTURE. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.
LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, in no event shall Ornate Culture, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.
To the maximum extent permitted by applicable law, Ornate Culture assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of India.
The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.
RETURN AND REFUND POLICY
Ornate Culture takes great pride in the level of quality and authenticity of our pieces. It is important for us that you feel satisfied and content with your purchase of our piece of art.
If for any reason, you feel dissatisfied with our products that you have purchased, you are welcome to return them to us within 7 days of purchase- unused and in their original packaging for a full refund or store credit. No returns or exchanges are accepted after 7 days. Please note: Shipping charges cannot be refunded.
When returning items to us, the customer is responsible for all return shipping costs. Please send your items using trackable methods to ensure safe delivery. Till it reaches us, the packet is the customer’s responsibility. However, despite our QC, if you receive a defective piece (torn, broken) we could either replace it for you while paying for return shipping or refund the entire amount- including shipping charges.
ORDERS AND CANCELLATIONS
We reserve a right to accept or reject orders placed through our Site. For our,
• MADE TO ORDER
• LIMITED EDITION/CAPSULE COLLECTIONS
We have tried our utmost best to provide you with the best quality. In case of requests for order cancellations, as part of our policy, the orders once placed will not be cancelled/exchanged and no refund will be paid on these orders as these orders are specially made for you, except when the wrong design is sent to you by us.
Please allow for slight variations due to the handcrafted nature of our Macramé products. These are the maker's mark and should be cherished as such. It should be remembered these small indentations make them exclusive and one of a kind. We use genuine cotton and silk yarns to create your pieces. They might appear slightly different from what you see on-screen in terms of brightness of colours and sizes though we have tried our level best to bring out the best through our photographs. If you still have queries we will be more than happy to assist you with a video call to show you the quality and size of the product.